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PERSONAL DATA PROCESSING POLICY
1. Introduction
We take your privacy seriously and are committed to safeguarding your personal information at Arsenal East Real Estate Development L.L.C. (referred to as “Company”, “we”, “us”, or “Arsenal East Real Estate Development L.L.C.”). We value your privacy and are committed to protecting it in compliance with this policy. This policy describes the sources of your personal information, the purposes for collecting and processing it, and the practices we use to handle, store, and protect your data. If you have any questions or concerns, please contact us using the details provided in Section “Сontact us”.

2. Sources of Your Personal Data
We collect personal data through various sources, including, but not limited to:
• Arsenal East Real Estate Development L.L.C. Websites: Websites we operate, including our main website, subdomains, and microsites (for example, our pages on third-party social media platforms such as Facebook, Instagram, LinkedIn, and YouTube).
• Emails, Text Messaging Services, and Other Electronic Communications: Any text-based interaction between you and Arsenal East Real Estate Development L.L.C., including emails, text messages, WhatsApp, and other electronic messages.
• Customer Service: Communications with our customer service team (e.g., phone, email, chatbots, WhatsApp, etc.).
• Online/Offline Registration Forms: Information collected through registration forms, surveys, contests, events, and promotions, either online or offline.
• Advertising: Interactions with our or our partners' advertisements on our websites, applications, or external sites.
• Data We Create: Data that is generated or created when you use our services, such as transaction history, preferences, and activities.
• Data from Third Parties: Information about you received from third-party sources such as social media networks, market research agencies, third-party agents, promotional partners (e.g., banks, UAE government entities), public sources, and in the case of business acquisitions.
• Public Wi-Fi: Usage of the public Wi-Fi network offered at our registered offices.
Please note that this policy does not apply to data collected through other third-party websites or platforms not operated by Arsenal East Real Estate Development L.L.C. (e.g., external websites or content linked from our websites).

3. Types of Personal Data Collected
We collect and utilize your personal data for a range of purposes, including:
• To Address Inquiries or Expressions of Interest: We use your information (such as your name, email address, phone number, and nationality) to respond to inquiries or expressions of interest regarding our products or services.
• To Finalize Sales Transactions: If you decide to purchase a property, we collect details such as your name, passport/visa information, address, national ID, and contact details to complete the sale, assist with property registration, and arrange for payment processing.

• To Gather Feedback and Resolve Complaints: We process your personal data to handle your feedback or complaints and to enhance the quality of our services.
• To Tailor Offers and Provide Service Updates: We combine your data to customize offers, promotions, and marketing materials based on your preferences. You may opt out of receiving these communications at any time.
• To Manage Payments and Mitigate Fraud Risks: We may use your personal information to process payments securely and identify potential fraudulent activities.

4. Data Transfers Outside the UAE
In some cases, your personal data may be transferred to and stored in destinations outside of the UAE, including countries that may not have data protection laws as stringent as those in the UAE. When your data is transferred to such countries, we will ensure that appropriate safeguards are in place to protect your personal information. These safeguards may include the use of standard contractual clauses, binding corporate rules, or other legal mechanisms that ensure compliance with applicable data protection laws.
We ensure that your personal information is treated securely and in accordance with this privacy policy and applicable data protection laws.

5. Opt-Out Instructions
You can opt out of receiving marketing communications or withdraw your consent at any time by following the instructions in our emails or contacting us directly.
Email: Click the unsubscribe link in any marketing email you receive.
SMS: Follow the opt-out instructions provided in the SMS.
Contact us: Contact us at the details provided in the "Сontact us" section.

6. Disclosure of Your Information
We may share your personal information with:
• Any member of Arsenal East Real Estate Development L.L.C., including subsidiaries, affiliates, and holding companies.
• Carefully selected third parties who perform services on our behalf.
• Our business partners in sectors like banking, travel, entertainment, lifestyle, and other industries.
• Regulators, law enforcement agencies, and other authorities as required by law.
• A buyer or successor in case of a merger, acquisition, or other business transaction.
• Other companies for the purposes of fraud prevention and credit risk reduction.
• Personal information may be transferred to and stored at a destination outside the UAE, with appropriate safeguards in place to protect your data.

7. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Personal data that is no longer required for processing will be securely deleted or anonymized.

8. Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, and disclosure. All information is stored securely and transactions are protected using encryption technologies, such as TLS (Transport Layer Security).

9. Data Protection Rights
You have the right to access, correct, delete, or restrict the processing of your personal data. You may also object to the processing of your data, withdraw consent, request data portability, or lodge a complaint with a supervisory authority. To exercise any of these rights, contact us at info@arsenaleast.com.

10. Updates to This Privacy Policy
This policy may be updated from time to time to reflect changes in our data practices or legal requirements. Any updates will be posted on this page, and we encourage you to review this policy periodically.

11. Contact Us
For any questions or concerns regarding this privacy policy or your personal data, please contact us at:
Email: info@arsenaleast.com
Phone: +971 4 451 3357
Address: 1015, BURLINGTON TOWER Building, Business Bay, Dubai, UAE